Terms and Conditions
SIDE HAIR & BEAUTY s.r.o.
Příčná 1892/4, 110 00 Prague 1, Czech Republic
Company ID: 237 05 957
File reference: C 377068, registered with the Municipal Court in Prague
E-mail: info@otekhairtransplant.com
Website: www.otekhairtransplant.com
(hereinafter referred to as the "Provider" or the "Company")
I. INTRODUCTORY PROVISIONS
These Terms and Conditions govern the mutual rights and obligations between Side Hair & Beauty s.r.o., as the provider of intermediary and organizational services, and a natural person – the client (hereinafter referred to as the "Client").
The Company intermediates and organizes aesthetic procedures and hair transplant treatments in Turkey for the Client in cooperation with partner clinics.
The Client enters into a service agreement directly with Side Hair & Beauty s.r.o., which ensures communication with the clinic, organization of the procedure, transportation, and accommodation for the Client.
The partner clinic in Turkey provides the medical services; however, their performance forms part of the services arranged by the Provider.
II. SUBJECT OF THE AGREEMENT
The Provider undertakes to arrange comprehensive services for the Client, consisting of:
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mediation and reservation of an aesthetic procedure or hair transplant,
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communication and translation with the partner clinic,
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organization of transportation and accommodation,
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assistance throughout the entire treatment process and the Client's return to the Czech Republic.
The Client undertakes to pay the agreed price to the Provider and to cooperate in the provision of the services.
The contractual relationship is established between the Client and the Provider; the clinic is a partner entity that performs the medical procedure based on an agreement with the Provider.
III. ORDER AND CONCLUSION OF THE AGREEMENT
The Client may order the services via the website, e-mail, telephone, or during a personal consultation.
The contractual relationship is concluded at the moment the Provider confirms the order.
The Client will receive an order confirmation followed by a service schedule including information about the clinic, the procedure, and transportation.
IV. PAYMENT TERMS
Service prices are stated on the Company's website or communicated individually.
The Client is obliged to pay the agreed price according to the Provider's instructions, usually by bank transfer.
The price may be divided into:
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a deposit payable upon order confirmation,
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a balance payable no later than before departure or before the procedure.
The Company will issue a tax document for the paid amount.
If the Client fails to attend the planned departure or procedure without valid reason, the paid deposit shall be forfeited in favor of the Provider as compensation for incurred costs.
V. CANCELLATION TERMS AND WITHDRAWAL FROM THE AGREEMENT
The Client has the right to withdraw from the service agreement within 14 days of its conclusion, provided that performance has not yet begun.
In the event of cancellation of the trip or procedure after the date has been confirmed, the Provider is entitled to reimbursement of costs associated with booking transportation, hotel accommodation, and the clinic.
If the Client cancels the service later than 7 days before the scheduled departure, a cancellation fee of up to 50% of the service price may be charged.
The Provider may withdraw from the agreement if the Client fails to provide the necessary cooperation or does not pay the agreed amount on time.
If the service is cancelled by the Provider due to objective reasons (e.g. changes in clinic conditions, force majeure), the Provider shall offer the Client an alternative date or a refund of the amount paid.
VI. LIABILITY AND WARRANTIES
The Provider is responsible for the proper provision of intermediary and organizational services in accordance with the agreement.
The Provider is not a medical facility and is not responsible for the outcome of medical procedures performed by the partner clinic.
The quality, course, and result of the medical procedure are the sole responsibility of the clinic performing the treatment.
The Provider is not liable for events caused by force majeure (e.g. cancelled flights, natural disasters, decisions of public authorities).
The Client is obliged to provide truthful information about their health condition. Failure to disclose relevant information may affect the suitability of the procedure, for which neither the Provider nor the clinic shall be liable.
VII. PERSONAL DATA PROTECTION
The protection of the Client's personal data is governed by the Privacy Policy available on the Company's website.
The Client grants the Company consent to process personal data to the extent necessary for communication, travel organization, and coordination with the foreign clinic.
VIII. COMPLAINTS AND CLAIMS
The Client may submit complaints regarding the Provider's services by e-mail to info@otekhairtransplant.com.
Complaints concerning the medical procedure itself must be addressed directly to the clinic; however, the Provider will assist the Client with communication where possible.
The Provider is not authorized to resolve disputes between the Client and the clinic but may assist in facilitating their resolution.
IX. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions and the contractual relationship between the Provider and the Client are governed by the laws of the Czech Republic.
Any disputes shall be resolved by the competent courts of the Czech Republic.
Consumers have the right to use out-of-court dispute resolution through the Czech Trade Inspection Authority (www.coi.cz).
X. FINAL PROVISIONS
These Terms and Conditions become effective on 11 October 2025.
The Provider reserves the right to amend and update these Terms and Conditions in the event of changes in legislation or the nature of the services provided.
The current version of the Terms and Conditions is always available on the Company's website.